Privacy Policy
Swapnabunon ("we," "us," "our") operates the website [swapnabunon.com] and the associated Facebook and Instagram pages. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us. By using our website or placing an order, you agree to the practices described in this policy.
We are committed to protecting your privacy in accordance with the Personal Data Protection Ordinance, 2025 (as amended in 2026) and other applicable laws of Bangladesh.
1. Information We Collect
When you shop with us or contact us, we may collect the following information:
Information you provide directly:
Full name
Delivery address (including area, district, and postal code)
Mobile phone number
Email address (if provided)
Order details and product preferences
Any messages you send us via website, Facebook, Instagram, or WhatsApp
Information collected automatically:
Device and browser information
IP address
Pages viewed on our website and time spent
How you arrived at our website (for example, from a Facebook ad)
We collect this information only to the extent necessary to process your orders, deliver your products, and improve your experience.
2. How We Use Your Information
We use your personal information to:
Process and confirm your orders
Deliver your products through our courier partners
Contact you regarding your order (confirmation, delivery updates, or issues)
Handle exchanges, returns, or complaints
Improve our products, website, and customer service
Send you updates about new collections or offers only if you have agreed to receive them
Show relevant advertisements on platforms such as Facebook and Instagram
Comply with legal obligations
We will not use your information for any purpose unrelated to the above without your consent.
3. Your Consent
By providing your personal information and placing an order, you give us your explicit consent to collect and use your information as described in this policy. You may withdraw your consent at any time by contacting us (see Section 10). Withdrawing consent may affect our ability to process your orders or provide certain services.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party.
We share your information only with:
Courier and delivery partners (such as Pathao, Steadfast, RedX, or similar) — limited to the name, address, and phone number needed to deliver your order.
Payment service providers — if you choose online payment (for example, bKash, Nagad, or card gateways), your payment details are processed directly by them under their own privacy policies. We do not store your full payment card details.
Advertising and analytics platforms — such as Meta (Facebook and Instagram), which may collect certain data through tools like the Facebook Pixel to help us measure and improve our advertisements.
Government or legal authorities — only where required by law.
5. Cash on Delivery (COD)
Most of our orders are processed through Cash on Delivery. For COD orders, your name, phone number, and delivery address are shared with our courier partner solely to complete the delivery. Please ensure the information you provide is accurate to avoid delivery failures.
6. Cookies and Tracking
Our website and advertisements may use cookies and similar technologies (such as the Facebook Pixel) to:
Remember your preferences
Understand how visitors use our website
Measure the performance of our advertisements
Show you relevant products
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of our website.
7. Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure. Your order information is kept only for as long as necessary to fulfill your orders, handle returns or complaints, and meet our legal and business obligations.
Where your data is stored using cloud or third-party services, we take care to work with providers that maintain appropriate security standards, in line with applicable data residency requirements under Bangladeshi law.
While we work hard to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Personal Data Protection Ordinance, 2025 (as amended), you have the right to:
Access the personal information we hold about you
Correct any inaccurate or incomplete information
Delete your personal information, subject to our legal and business obligations
Withdraw consent to the use of your information
Object to or restrict certain uses of your information, including automated decision-making
To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable time.
9. Children's Privacy
Our products and website are intended for adults. We do not knowingly collect personal information from children. In line with Bangladeshi law, we do not direct targeted advertising at minors. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, or delete your information, please contact us:
Brand: Swapnabunon
Email: [swapnabunonofficial@gmail.com]
Facebook: [facebook.com/swapnabunon]
Phone / WhatsApp: [your number]
Address: Chandrima Model Town, Mohammodpur, Dhaka, Bangladesh
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
This Privacy Policy is governed by the laws of Bangladesh. Any disputes arising from it will be subject to the jurisdiction of the courts of Bangladesh.